A canceled appointment hurts three people: you, your therapist, and another client who could have potentially used your time slot. Therapy sessions are scheduled in advance and are a time reserved exclusively for our clients.
When a session is canceled without adequate notice, your therapist will lose money or the opportunity to schedule another client if you late cancel or do not show up.
Clients can reschedule an appointment anytime if they provide 24 hours’ notice. And can cancel the appointment, if they provide 48 hours’ notice. If you cancel an appointment with less than the notice period or fail to show up, you will be charged a fee (if applicable) for the appointment.
Our cancellation policy is not a penalty or a punishment. Most clients understand this. Very rarely, there will be a client who will feel that they are being punished when they are charged a late cancellation fee. We want to make sure that you don’t feel this way if someday you miss an appointment.
We are not upset with clients when they miss an appointment. We know that’s life. In return, our clients understand that scheduling an appointment with one of us is like buying tickets to an event. If you miss the event, it doesn’t matter why you missed it, or even if it was your first time, you can’t turn in your tickets for a refund.
You can cancel your appointment by emailing your therapist or therapy assistant assigned to you. If you are more than 15 minutes late to your appointment time, it will be treated as a late cancellation.
Please understand that therapy should be viewed as any other important medical appointment would be viewed. This cancellation policy is important for our counseling practice because while a medical doctor can see 35 patients in a day, a therapist generally sees a maximum of 6 to 8 clients a day.
While it is a time commitment, this is for your personal growth and consistency is key in order to achieve this. If you miss three scheduled appointments within a six-month time period without canceling or rescheduling in accordance with the cancelation policy of 24 hours advance notice, the therapeutic relationship will be terminated and appropriate referrals to other practices will be offered.
Because your therapist believes that the responsibility for your care is on both the client and the therapist, we agree that if you are double-booked for an appointment or if the therapist misses an appointment without notice you will receive a FREE therapy session.
To Sum it up
Payment (if applicable) for the session should be done 24 hours before unless the session is booked last minute.
If the client doesn’t show up for the paid session, the therapist can wait for 15 mins and then leave the call sending an email to Mendlife Foundation and the client that they are leaving. In such a scenario, the session fees would not be refunded to the client.
If the client shows up late can extend 15 mins extra (if it is happening for the first time), else the session would not be shifted, it would end at the same time. Unless they messaged the therapist 1 hour in advance mentioning their reason for the delay.
If the therapist shows up late for the session, without informing the client, If it's 30 mins or more late, the therapist should offer the next session complementary.
If 15 mins late, one can extend 15 mins extra (once in a while), based on the client's availability.
The only time we will waive this fee is in the event of serious or contagious illness or extreme weather or other unavoidable circumstance. If you are unsure, please contact your therapist for further guidance.